Things happen -- and traffic here is horrible. But if you are more than 15 minutes late to your appointment, you may need to forfeit your blow dry (or in drastic cases reschedule the appointment) in order to ensure adequate time for the service. If you have to reschedule, this will be treated as a late cancel and will be subject to a 50% service fee. If you are going to be late, Please let Sarah know ASAP, via text/call at 571-595-5779.
CANCELING/RESCHEDULING YOUR APPOINTMENT
As a courtesy, confirmation texts/emails are sent out 72 and 24 hours prior to your appointment. A minimum of 48 hours notice from your appointment time is required to make adjustments without penalty. If you cancel/reschedule any services within 48 hours of your appointment time, there will be a 50% service fee of services booked. Same day adjustments to appointments are subject to a 100% service fee. This is to protect and respect both of our time commitments and my obligations to other clients.
AFTER HOUR APPOINTMENTS
Of course there will be a time when you're in a pinch and need your hair done after normal business hours. After hours appointment are case by case basis and will be charged as such. Have no fear, Sarah’s here!